Refund and Returns Policy
Last Updated: [03-06-2026]
At Kamakshi Collections, we are committed to providing quality products and a smooth shopping experience. Please read our Refund and Returns Policy carefully before placing an order.
Returns & Exchanges
We do not accept returns or exchanges once an order has been delivered.
All purchases made through Kamakshi Collections are considered final sale unless the product received is damaged, defective, or incorrect.
Return Request Time: Return requests for damaged, defective, or incorrect products must be submitted within 24 hours of delivery.
Return Condition: Products must be unused, in their original packaging, and accompanied by all tags, accessories, and proof of purchase.
Return Pickup: If a return is approved, Kamakshi Collections will provide further instructions regarding pickup or return shipment.
Refunds, if approved will be credited in 5-7 bank working days back to source.
Refund Policy
Refunds will not be issued for:
- Change of mind
- Incorrect size, color, or product selection made by the customer
- Personal preferences after delivery
- Minor color variations due to screen or device settings
- Delivery delays caused by courier partners
“Kamakshi Collections reserves the right to reject any refund or return request that does not comply with this policy.”
Damaged, Defective, or Incorrect Products
If you receive:
- A damaged product
- A defective product
- An incorrect product
Refund Request Time: Customers must report damaged, defective, or incorrect products within 24 hours of delivery.
Refund Processing Time: Once approved, refunds will be processed within 5–7 business days to the original payment method used during purchase. Actual credit timelines may vary depending on the customer’s bank or payment provider.
To review your request, the following are mandatory:
- A complete and uninterrupted unboxing video recorded from the moment the sealed package is opened
- Clear photos showing the issue
- Your order number
After verification, Kamakshi Collections may, at its sole discretion, provide:
- A replacement product, or
- A refund to the original payment method if a replacement is unavailable
Mandatory Unboxing Video
Customers must record a clear and uninterrupted unboxing video while opening the package.
This video is required for claims related to:
- Damaged products
- Missing products
- Incorrect products
Claims submitted without a valid unboxing video may be rejected.
Order Cancellation
Orders may be cancelled only before they are processed or shipped.
Once an order has been packed or dispatched, cancellation requests cannot be accepted.
No Cash on Delivery (COD)
We currently do not offer Cash on Delivery (COD). All orders must be prepaid using the payment methods available on our website.
Our Recommendation
To ensure a smooth resolution in the unlikely event of any issue, we strongly recommend that customers:
- Record an unboxing video before opening the package
- Verify the product immediately upon delivery
- Contact us within 24 hours if any issue is found
- Keep the original packaging until the issue is resolved
Following these steps helps us process genuine claims quickly and efficiently.
